NHS Complaints Advocacy

We can help if you or someone you know has not had the care or treatment you expect to receive from your NHS services and you want to complain.

Our advocates can:

  • Support you to feel empowered and confident so you can make your complaint
  • Give you information about how the complaints process works and what your rights are
  • Talk to you about how you want us to support you

NHS Complaints Advocacy information leaflet (standard)

NHS Complaints Advocacy information leaflet (Easy Read)

If you’d like support with a complaint, contact us.

  • Telephone: 01785 336387
  • Email: info@totalvoicestaffs.org
  • Post: Total Voice Staffordshire, The Northfield Centre, Magnolia Avenue, Stafford ST16 3DU

Downloads

Guide to raising concerns or complaints with the NHS

Guide to writing a letter of complaint

Guide to accessing medical records

Guide to the PALS services and how they can help you

How to keep track of important information about your complaint – Log Sheet

If you are making a complaint on behalf of someone else, this Consent Form can be used for you to progress the complaint.

Information in Easy Read

Your Guide to Making a Complaint about the NHS service

Your Guide to Accessing your Medical Records

An Information Sheet about the Patient Advice and Liaison Service

Information about How to Write a Complaint Letter

A Log Sheet to Help Write Down Important Conversations

A Consent Form

Information in Large Print

Your Guide to Making a Complaint about the NHS service

Your Guide to Accessing your Medical Records

An Information Sheet about the Patient Advice and Liaison Service

Information about How to Write a Complaint Letter

A Log Sheet to Help Write Down Important Conversations

A Consent Form

Information in Community Languages

All our Self Help Information is available in a range of Community languages; click on any of the following links to access these translations:

Bengali Bengali Commuity logos
Chinese Chinese
Czech Czech
Farsi Farsi
French French
Gujerati Gujerati
Hindi Hindi
Italian Italian
Kurdish Kurdish
Polish Polish
Portugese Portugese
Russian Russian
Somali Somali
Spanish Spanish
Turkish Turkish
Urdu Urdu